01:47 – Context For Discussion

05:13 – Getting That Last Check

08:03 – When Things Aren’t Working Out…

  • Business Value

11:26 – Pricing Features (Billing)

18:20 – “Offboarding”: The Handoff Phase/Transitioning

  • Client Mailing List
  • Screencasts/Video Tutorials
    • Transcripts

27:30 – Parting Ways on a Good Note

30:44 – Asking For Referrals, Gaining Introductions

37:59 – Horror Stories? Uncertainty Sucks

  • Working With Startups

45:47 – “Offboarding” Cont’d

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