OO 006: Building Long Term Relationships and Positive Experiences for Clients with Don Gregori

Don Gregori is the COO at First Factory. The main presence in First Factory is in Costa Rica, but Don is based in the USA. Don started as a client at First Factory at Kaplan Test Prep. He's not a technical guy, but he understands user experience. Don focuses on creating a great experience for his customers. Don and David dive into what makes a great experience for clients and how to make sure that you're not only meeting their needs, but building great relationships that last for a long time.


  • David Hemmat
  • Charles Max Wood


  • Don Gregori



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Don Gregori: